We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

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Pet Health FAQ

DMS Veterinary Group has compiled a list of our most frequently asked pet health-related questions. For more information on any and all questions, kindly give us a call at one of our three locations, and one of our team members will be happy to assist you!

My dog has eaten chocolate. Do we need to see a vet?

YES, and time is of the essence! Do not wait for symptoms to appear. If your dog has eaten chocolate, contact us immediately by calling 519.360.4508.

Please take note of the type of chocolate (bakers chocolate, semi-sweet, milk chocolate or white chocolate) and the amount consumed. It is best if you can bring the packaging with you when you arrive at our clinic.

Symptoms of chocolate poisoning:
– Nervous energy & excitement
– Extreme thirst/frequent urination
– Vomiting and/or diarrhea
– Spasms or seizures

I think my pet is in pain. Can I give him/her Aspirin or Tylenol?

While Aspirin is occasionally used for arthritis in dogs, it must be carefully monitored by a vet. Dog’s intestines are very sensitive to Aspirin. Tylenol is toxic to pets and should never be administered.

While it’s difficult to know your pet is in pain, there are much better and safer pain management options available, just give us a call.

My pet has trouble urinating. Is there something wrong?

Difficulty urinating may be a sign of a urinary tract blockage or infection. Time is of the essence if you notice symptoms of a urinary tract infection or blockage as they can quickly turn deadly. Contact us IMMEDIATELY for help and call 519.360.4508.

Possible symptoms of a urinary tract infection or blockage:
– Difficulty urinating
– Painful urination (wincing or whining)
– Foul-smelling urine
– Blood in urine
– Cloudy urine
– Drinking and urinating more frequently
– Accidents, dribbling or leaking
– Decreased appetite
– Vomiting or diarrhea

Why is my dog inhaling air forcefully (reverse sneezing)?

Reverse sneezing is fairly common in dogs and is not usually cause for alarm. It is caused by an irritation in the throat or respiratory system. Common causes include pulling on a leash, over-excitement, dripping nose, inhalation of an irritant or smelling a strong smell. Most of the time, the situation corrects itself and the dog returns to normal. However, if the reverse sneezing is persistent or is accompanied by bleeding or discharge, please book your dog in for an examination.

My dog has bad breath. Is this normal?

No, persistent bad breath in a dog is not normal. In fact, bad breath in a dog may be a signal of a very serious health problem. Diseased gums and oral cavity can easily spread infections through the bloodstream directly to your pet’s vital organs.

Possible symptoms of dental illness in a dog (many of which can easily go unnoticed):
– Plaque or tartar build-up
– Drooling with bad-smelling saliva
– Reluctance while eating
– Loss of teeth
– Broken teeth
– Discolouration of teeth
– Swollen areas below the eyes

If your pet has any of these symptoms, we recommend having a dental exam done to safeguard against serious health consequences.

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 519.360.4508. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday to Friday 8:30 am - 5:30 pm & Saturday from 9:00 am - 5:00 pm (Merritt Location Only) and Sunday 10:00 am - 2:00 pm (Merritt Location Only). The Dresden location also remains open. Effective Wednesday, March 25, the Sydenham River location will be temporarily closed until further notice. Merritt and Dresden remain open for your pet care, food, and medication pick up needs.

4. If you are ordering food or medications, please allow 5-7 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are still accepting cash as payment. However, credit cards and debit card payments are preferred if possible.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your D.M.S Group Veterinary Team