Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
Interested in joining our team? If you or anyone you know is interested in any of the opportunities below, please click on the position title for more details.
Hospital Safety Protocols during Covid-19 To help ensure everyone’s safety, we have implemented added measures so our clinic team can continue to provide essential services to animals across Canada. We have implemented more intensive sanitation practices, a “closed waiting room” policy, telemedicine platforms, online ordering and other guidelines for physical distancing.
Last updated: May 29, 2020
Dear Clients,
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
Merritt Animal Hospital: Monday to Friday: 8:30 am - 5:30 pm Saturday: 9:00 am - 5:00 pm Sunday: 10:00 am - 2:00 pm
Dresden Veterinary Clinic: Monday to Friday: 8:30 am - 5:30 pm Saturday: 9:00 am - 12:00 pm Sunday: Closed
Effective Wednesday, March 25, the Sydenham River location will be temporarily closed until further notice. Merritt and Dresden remain open for your pet care, food, and medication pick up needs.>/i>
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
